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Onsite & Remote CART Services

Human-Powered. ADA Compliant. 98%+ Accuracy.

Communication Access Realtime Translation (CART) converts spoken words into text instantly, providing equal access for individuals who are Deaf, hard of hearing, or anyone who benefits from visual text support.

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Human

48M

With hearing loss

98%

Caption accuracy 

24/7

Service availability

ADA

Compliant services

Understanding CART

What is CART Captioning?

CART (Communication Access Realtime Translation) is a word-for-word speech-to-text service provided by certified professionals. Unlike auto-generated captions, CART delivers verbatim transcription with exceptional accuracy, making it the gold standard for real-time captioning.

Our certified CART providers use specialized stenography equipment and software to transcribe spoken words instantaneously, displaying text on screens, devices, or integrated directly into video conferencing platforms.


CART conference

Verbatim Accuracy

Word-for-word transcription capturing every detail including speaker identification

Real Time Delivery

Captions appear within seconds of words being spoken

Transcript Included

Receive a full written transcript after your event upon request

Human CART vs. Auto-Captions Comparison

Human CART vs. Auto-Captions

Accuracy Rate 98%+ Human
Auto-Caption Accuracy 50–60% AI
Speaker Identification ✓ Yes
Technical Terminology ✓ Customized
ADA Compliant ✓ Fully
Handles Accents ✓ Reliably
OUR SERVICES

Onsite & Remote CART Solutions

Flexible captioning options to meet your needs, whether in-person or virtual

Onsite CART Services

A certified CART provider attends your event in person with professional stenography equipment, delivering real-time word-for-word captions onto screens, monitors, or projection displays for all participants to follow. Onsite CART provides ADA-compliant accessibility for events of any size, from classroom lectures and corporate trainings to large conferences and graduation ceremonies. We coordinate with you in advance to prepare event-specific terminology and speaker details, ensuring accurate, seamless captioning from start to finish.

  • Live Events
  • Classrooms
  • Meetings
  • Conferences

Remote CART Services

A certified CART provider connects to your event remotely through a secure audio or video link, using professional stenography equipment to deliver real-time word-for-word captions from an offsite location. Participants can view live captions through a secure web link on any device or directly within platforms like Zoom, Microsoft Teams, and Google Meet. Remote CART provides ADA-compliant accessibility with the same accuracy as onsite captioning, making it an ideal solution for virtual meetings, webinars, online classes, and hybrid events with participants in multiple locations

  • Virtual Meetings
  • Webinars
  • Online Classes
  • Hybrid Events

INDUSTRIES WE SERVE

CART for Every Setting

From corporate boardrooms to university classrooms, we provide professional captioning 

wherever communication matters.

Education

Classrooms, lectures, campus wide events, orientations, graduations, and commencements with full transcript support

Corporate

Staff meetings, trainings, conference calls, and company-wide communications

Government

Public meetings, hearings, town halls, city council sessions, and civic events

Healthcare

Medical appointments, consultations, patient education, and procedures.

Performing Arts

Theater productions, concerts, services, and live entertainment venues

Conferences

Conventions, trade shows, seminars, workshops, and large scale events

INTEGRATIONS

Works With Your Favorite Platforms

CART captions integrate seamlessly with all major video conferencing and streaming platforms.  We handle the technology so you can focus on your event.

Zoom

Google Meet

Microsoft Teams

GoTo Webinar

WebEx

Google Classroom

COMMON CART QUESTIONS

CART FAQs

What is CART and who uses it?

CART (Communication Access Realtime Translation) is a service where a trained professional converts spoken language into text displayed on a screen in realtime with 98%+ accuracy. CART providers use specialized stenotype equipment to capture speech as quickly as it is spoken.

CART is used by people who are Deaf or hard of hearing and prefer reading English over sign language, individuals with cochlear implants, late-deafened adults, and people with auditory processing disorders.

CART delivers 98-99% accuracy compared to auto-captions’ 60-80%. That difference means missed medication instructions, misunderstood legal rights, or lost educational content. Real world consequences include a patient hearing “take two pills” vs “take ten pills.”

Auto-captions fail with accents, technical terminology, multiple speakers, and background noise. CART captures speaker identification, tone, and environmental sounds. The ADA requires effective communication, and in many professional settings, auto-captions do not meet this standard. CART is the recognized accommodation for education, healthcare, legal proceedings, and workplace communication.

CART benefits many individuals:

  • Deaf and hard of hearing individuals who prefer reading English over sign language
  • Late-deafened adults who may not know sign language
  • Cochlear implant users who benefit from text support
  • People with auditory processing disorders
  • Non-native English speakers who find reading easier than listening

CART is commonly used in educational institutions, workplaces, conferences, medical appointments, legal proceedings, and public meetings.

For onsite CART: You need display equipment such as a laptop, monitor, or projector screen where the text can be displayed for the individual to read.

For remote CART: Participants need a stable internet connection and a device with a screen to view captions. The CART provider must be able to hear the audio clearly, which may require high quality microphones or a direct audio feed.

Text display settings can be adjusted for individual visual preferences including font size, color, and contrast.

Yes. The Americans with Disabilities Act requires public facilities, employers, educational institutions, and healthcare providers to provide reasonable accommodations for effective communication with people who are Deaf or hard of hearing. CART is a recognized accommodation under the ADA.

Organizations cannot deny CART services based on cost alone. If a Deaf or hard of hearing individual requests CART as their accommodation, the organization is generally required to provide it, just as they would be required to provide an ASL interpreter.

While both services provide text of spoken content, CART and closed captioning have important differences. CART (Communication Access Realtime Translation) is specifically designed for live, interactive settings and provides verbatim, word-for-word transcription in realtime with 98%+ accuracy.

Closed captioning is typically used for pre-recorded media (TV shows, movies, videos) and may be edited for brevity or reading speed. CART also includes environmental sounds, speaker identification, and contextual cues that make it particularly useful for live presentations, meetings, educational events, and situations requiring two-way communication. CART is the preferred accommodation for live events under the ADA.

Onsite CART: The CART provider is physically present at the event and can hear speakers directly. Text is displayed on a screen visible to the individual receiving services.

Remote CART: The CART provider works from another location and receives audio through a phone line, microphone, or video feed. Text is transmitted via the internet and displayed on the participant’s device or projected screen.

Both options provide high quality realtime captioning. Remote CART offers flexibility and may be more readily available, while onsite CART may be preferred for complex multi-speaker events.

Yes, transcripts can be provided after CART sessions upon request. The raw CART output can be cleaned up and formatted as a written transcript of the event.

Let us know when booking if you would like a transcript, as additional fees may apply for transcript preparation and delivery.

 

The choice depends on the Deaf or hard of hearing individual’s preference. Some individuals are native ASL users and prefer interpreters. Others prefer reading English text and request CART.

Always ask the individual what accommodation they prefer rather than assuming. Some events may require both CART and interpreters if multiple individuals with different preferences will attend.

CART can be integrated into Zoom meetings in several ways:

  • The CART provider can share their screen displaying the realtime text
  • Zoom’s closed captioning feature allows a designated participant to input captions that appear as subtitles
  • Zoom supports third party captioning services where you input a streaming URL
  • The CART feed can be sent to a separate web based platform that participants view alongside Zoom

Test the setup before the actual meeting to ensure everything works smoothly. We can help you configure CART for your Zoom meetings.

We recommend booking CART services at least one to two weeks in advance for routine appointments. For conferences, large events, or situations requiring multiple CART providers, book four to six weeks ahead.

CART same day requests incur a $50 surcharge. Contact us as soon as you know your CART needs to ensure availability.

Need More Help?

Explore Our Full FAQ

Our full FAQ page covers interpreting, billing, scheduling, legal services, and more.

View Complete FAQ

Ready to Make your Event Accessible?

Contact us today to discuss your CART captioning needs. New customers start by completing our Rates & Policies form to get scheduled.

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3Bridges CART Rates & Policies

Please read, review and complete the billing information form at the bottom of the page.

Our CART providers bring the spoken word to life with unparalleled accuracy, using state-of-the-art realtime translation systems. Whether for in-person settings or remote solutions we deliver CART services that integrate smoothly with your event’s flow, ensuring inclusivity and engagement for all participants.

Our CART providers are vetted and certified by prestigious bodies to ensure unparalleled service quality. In Texas, certifications are managed by the Texas Court Reporters Association. On a national scale, the National Court Reporters Association (NCRA) provides comprehensive certification and enforces a stringent Code of Professional Ethics for all practicing CART providers.

Please reach out if you have any questions. The 3B team (Whitney, Karah, Trey & Brandon) are always happy to be of service.

Website: 3bridgesaustin.com

Email: [email protected]

Terms & Booking Policies

ONE HOUR MINIMUM FOR REMOTE CART — In accordance with industry standards, all Remote Cart requests are invoiced at one-hour minimum.

TWO-HOUR MINIMUM FOR ONSITE CART — In accordance with industry standards, our On-site CART services include a two-hour minimum charge for every request.

  • One Hour of CART Services: The first hour covers our CART services.
  • Admin/Travel Fee: The second-hour accounts for administrative tasks and/or travel expenses.


Each assignment is billed for at least one hour of CART plus the admin/travel fee, and all services beyond the scheduled time are billed in 15-minute increments. Early dismissal of the CART provider will be billed at the full scheduled time or the two-hour minimum, whichever is greater.

ADMIN/TRAVEL TIME — is determined by the location of the assignment from Austin/Travis County: Examples below,

  • 1 Hour Admin/Travel — Austin/Travis Co area (2 hour minimum).
  • 1.5-Hour Admin/Travel —Kyle, Buda, Cedar Park, Lakeway, and Georgetown (2.5-hour minimum).
  • 2 Hour Admin/Travel — Bastrop, San Marcos, & Marble Falls (3-hour minimum).
    The admin/travel rate for locations not listed above will be determined at the time of booking.


REQUESTING CART

  1. Submit Request: Please submit all requests using the 3B online CART form.
  2. Confirmation Process: Once we receive the request, it will be processed, and a confirmation email will be sent, verifying your request and confirming the details.
  3. Managing Your Request: The confirmation email includes a cancellation link. Please use this link if you need to make any changes to your request.


CANCELLATIONS — Any assignment canceled or changed with less than 24 hours’ notice will be charged for the entire block of time requested per CART provider or the one/two-hour minimum, whichever is greater in the length of time. Cancellations must be made online by clicking the “Cancel Services” button on our website OR in your email confirmation. Cancellations cannot be made by phone or email.

CLIENT NO SHOW — If the client or any person(s) related to the assignment fails to appear, the one-hour/two-hour minimum OR the full-time scheduled, whichever is greater, will apply and the client will be billed accordingly.

TEAM CART PROVIDERS — Some CART requests will require a second or third “team” depending on the nature of the assignment. Example scenarios include legal matters, meetings, trainings, workshops, classroom settings or prolonged assignments. The determination will be made at the time of booking.

SAME-DAY REQUESTS — The invoice will include $50 for all urgent and same-day requests. We encourage our clients to schedule in advance whenever possible, as we cannot always guarantee services on short notice.

HOLIDAY RATES — All requests made on holidays will be billed $200/hr with a two-hour minimum. These rates apply to New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving + Friday, Christmas Eve and Christmas Day. This applies to both Remote & Onsite requests.

BILLING — You will receive an emailed invoice shortly after the completion of the assignment. Invoices will be sent to the email contact you listed on the billing information form when agreeing to our rates & policies. We accept credit cards, checks by mail or ACH bank transfers. Payment is due on receipt. Invoices not paid within 30 days will be charged a late fee of $50 or 10% of the total balance (whichever is greater) every 30 days late. We hate late fees, please pay as agreed upon.

Billing Information

Please complete all information below and press submit

CART Rates & Policies
Company Address
Company Address
City
State/Province
Zip/Postal
Billing Contact Name
Billing Contact Name
First Name
Last Name
Include Area Code
(Where invoice will be sent)
By signing this agreement, you are authorized and accept the terms and conditions listed above.
Typed Name
Typed Name
First Name
Last Name

CART Services Request Form

* This request form is for established clients who have reviewed and signed the Rates and Policies form. This submission is not a guarantee of services. Our team will review this request and respond via email with additional questions and/or confirmation of services. Please email [email protected] with any additional questions.

CART Services Request

CART Services Request

Type of CART Services requested:
If your event is virtual and you have a link or software you are using please list it here.
Client Name
Client Name
First Name
Last Name
Provide any additional details about CART request
Point of Contact for Event
Point of Contact for Event
First Name
Last Name
(999)-999-9999

Maximum file size: 20MB

Example: ppt, flyer, presentation materials
Copy of Rough Transcipt after event ?