There is growing interest in using artificial intelligence for ASL interpretation. Some companies are developing platforms that claim to translate sign language in real time without a human interpreter. The technology is advancing, but it raises serious questions about accuracy, access, and whether or not these systems are appropriate in professional settings.
At 3 Bridges, we’ve always adapted to changes in the industry. We were early adopters of Video Remote Interpreting and understand that technology can help expand access. That said, we also believe it is important to define where these tools can be useful and where they can cause harm.
Where AI might be appropriate
There are situations where AI tools may provide some benefit. In brief, low-stakes settings where no interpreter is available, having access to basic sign language translation can be better than nothing. Examples might include a customer service counter, a self-check-in kiosk, or a retail setting where the goal is a simple transaction.
In those moments, the person is not trying to build a relationship or process sensitive information. They just want to ask a question and move on. If the technology works and the Deaf consumer is comfortable using it, it may be helpful.
Where human interpreters are still essential
In education, healthcare, legal settings, and nearly all business or group meetings, a live interpreter is still required. These environments require accuracy, emotional tone, and the ability to navigate complex dialogue. Human interpreters bring a level of fluency, cultural awareness, and responsiveness that AI tools cannot replicate.
ASL is not just a collection of signs. It includes facial expressions, spatial grammar, classifiers, and real-time decisions made by the interpreter to ensure the message is understood by both parties. No AI system currently available can match that level of communication.
What agencies and clients should consider
If you are thinking about integrating AI into your communication access strategy, ask yourself a few questions:
- Is this a setting where a miscommunication could lead to harm
- Will the Deaf individual be expected to make decisions based on what is interpreted
- Would the hearing participants want to rely on AI in this same situation
If the answer to any of these questions is yes, a live interpreter is the right choice. If the interaction is limited and brief, and if no other option is available, AI might serve as a backup—but not a replacement.
If you have questions about how to incorporate AI interpreting or need support choosing the right access solution, contact us. We are happy to help you navigate this evolving space.
Learn more about our ASLinterpreting services at www.3bridgesaustin.com