CART Rates & Policies Form

ONE HOUR MINIMUM FOR REMOTE CART — In accordance with industry standards, all Remote Cart requests are invoiced at one-hour minimum.

TWO-HOUR MINIMUM FOR ONSITE CART — In accordance with industry standards, our On-site CART services include a two-hour minimum charge for every request.

• One Hour of CART Services: The first hour covers our CART services.
• Admin/Travel Fee: The second-hour accounts for administrative tasks and/or travel expenses.

Each assignment is billed for at least one hour of CART plus the admin/travel fee, and all services beyond the scheduled time are billed in 15-minute increments. Early dismissal of the CART provider will be billed at the full scheduled time or the two-hour minimum, whichever is greater.

ADMIN/TRAVEL TIME — is determined by the location of the assignment from Austin/Travis County: Examples below,

• 1 Hour Admin/Travel — Austin/Travis Co area (2 hour minimum).
• 1.5-Hour Admin/Travel —Kyle, Buda, Cedar Park, Lakeway, and Georgetown (2.5-hour minimum).
• 2 Hour Admin/Travel — Bastrop, San Marcos, & Marble Falls (3-hour minimum).
  The admin/travel rate for locations not listed above will be determined at the time of booking.

REQUESTING CART

1. Submit Request: Please submit all requests using the 3B online CART form.
2. Confirmation Process: Once we receive the request, it will be processed, and a confirmation email will be sent, verifying your request and confirming the details.
3. Managing Your Request: The confirmation email includes a cancellation link. Please use this link if you need to make any changes to your request.

CANCELLATIONS — Any assignment canceled or changed with less than 24 hours’ notice will be charged for the entire block of time requested per CART provider or the one/two-hour minimum, whichever is greater in the length of time. Cancellations must be made online by clicking the “Cancel Services” button on our website OR in your email confirmation. Cancellations cannot be made by phone or email.

CLIENT NO SHOW — If the client or any person(s) related to the assignment fails to appear, the one-hour/two-hour minimum OR the full-time scheduled, whichever is greater, will apply and the client will be billed accordingly.

TEAM CART PROVIDERS — Some CART requests will require a second or third “team” depending on the nature of the assignment. Example scenarios include legal matters, meetings, trainings, workshops, classroom settings or prolonged assignments. The determination will be made at the time of booking.

SAME-DAY REQUESTS — The invoice will include $50 for all urgent and same-day requests. We encourage our clients to schedule in advance whenever possible, as we cannot always guarantee services on short notice.

HOLIDAY RATES — All requests made on holidays will be billed $200/hr with a two-hour minimum. These rates apply to New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving + Friday, Christmas Eve and Christmas Day. This applies to both Remote & Onsite requests.

BILLING — You will receive an emailed invoice shortly after the completion of the assignment. Invoices will be sent to the email contact you listed on the billing information form when agreeing to our rates & policies. We accept credit cards, checks by mail or ACH bank transfers. Payment is due on receipt. Invoices not paid within 30 days will be charged a late fee of $50 or 10% of the total balance (whichever is greater) every 30 days late. We hate late fees, please pay as agreed upon.